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Policy: Privacy

Our site allows you to donate and communicate with our staff and we require receiving certain personal information in order to do this. We use this information to better serve our constituency with regard to the content of our website. We respect our users privacy and vow to use this information with integrity and honesty.  By visiting our website you inherently agree to the stated privacy policy below.

Christian Surfers collects information from its site visitors in two ways, personally identifiable, and non-personally identifiable.

Personally Identifiable – This information would include any time you enter your email address or any other personal information on our website manually.  This can be received through the contact form on our website.  This information is used to fulfill whatever request you are making by entering it.  Your personal information will never be sold to a 3rd party, all personal information will be used as it was intended and not for other purposes.  When making an online donation, no information will be disclosed to non-essential personnel or unauthorized third parties.  The online donation system is secure and encrypted to protect you while making a transaction on our site.  

Non-Personally Identifiable – This information would include site traffic reports, browser data, cookies, and other information gathered on the website for our users as a whole.  We use this data for demographic information, as well as to share and report traffic to the Board of Directors and management.

3rd Party Sales – In some cases, we have partnered up with a 3rd party on our website.  In these cases, your personally identifiable information is sent to the 3rd party so that they are able to process your request.  For example, if you order any type of goods, the 3rd party that prints and ships our tees will receive your order information for processing.  You will not be added to an email or regular mail list, the information is used solely for your merchandise order.  No banking or credit card information is transferred to this 3rd party at any time.  

Advertising – At any one point in time, there may be one or more advertisements or external links on our website.  Once you click a link that is outside of www.christiansurfersna.org, the stated privacy policy is no longer valid.

This policy may change without notice.  If you wish to remain updated on the website policies of Christian Surfers, simply download the latest version of this document.

If you have any questions or concerns about anything stated in this policy, you can reach us by mail or email (see below).

Policy: Returns & Refunds

If you are not 100% satisfied with your donation or merchandise transaction, you have 30 calendar days to notify us to be eligible for a full refund.  Please inform us of your name, date of transaction, andamount so that we can find your account in our system.  Optionally, you can let us know the reason you are requesting a refund.
If requesting a refund of a donation, email correspondence will suffice and our office will process the refund within 5 business days of receiving your inquiry.
If you have purchased an physical item, your item must be unused and in the same condition as when you received it.  Your item must be in original packaging.  You are responsible for all shipping charges to return the item.  Shipping costs are non-refundable.  If you receive a refund, the cost of return shipping will be deducted from your refund.  Refunds for merchandise will be processed within 5 business days of receiving the returned item.
If you would like a refund for event registration, you have 30 calendar days from the date of your transaction or 30 days before the event begins, whichever is sooner.  Registration within 30 days of the event are non-refundable.
Please follow the same process for event registration refunds as donation & merchandise – via email.  We will respond to your request and process the refund within 5 business days of receiving your inquiry.

Thank You,

Christian Surfers North America
PO Box 9
St. Augustine FL 32085